The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. MAMALOVE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5 to 7 days after the confirmation.
Customer satisfaction is our priority. We would love to hear from you if there are any issues with our items and products.
1. What Should I Do If The Product Is Not Received / Is Broken/ Has Quality Issues / Is The Wrong Product?
We sincerely apologize if you experience any of the scenarios above. Please drop us an email at firstname.lastname@example.org for further assistance
2. What Happens If I Have Ordered The Wrong Product?
- If you ordered the wrong product, please email us immediately at email@example.com . Working hours: 8am – 5:30pm, Monday – Friday, and provide us with the following details – Account Name & Invoice Number.
- If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items (we do not do cash refunds).
- If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.